Returns & Refund Policy

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Learn how returns, replacements, refunds, and damaged deliveries are handled at ALVERIO.

Returns

At ALVERIO, every sculpture is handcrafted from carefully selected natural river stones. Since each piece is unique, slight variations in shape, texture, color, and pattern are a natural part of the product and are not considered defects.

We do not accept returns for change of mind, personal preference, or natural variations. However, if your order arrives damaged or you receive an incorrect item, we’ll be happy to help resolve the issue.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us within 24 hours of delivery.

To help us review your request, please provide:

• Your Order Number
• Clear photos of the product and packaging
• A complete unboxing video

Once verified, we’ll arrange a replacement or provide an appropriate resolution as quickly as possible

Refunds

Once your return or replacement request has been reviewed and approved, refunds will be processed to your original payment method within 5–7 business days.

Please note that the time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged products after delivery
Products without original packaging
Custom or personalized orders
Products damaged due to improper handling after delivery

Order Cancellation

Orders can only be cancelled before they are shipped.
Once an order has been dispatched, cancellations are no longer possible.

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